1. Home
  2. Facebook Events (XT Widget for Social Events)
  3. Troubleshooting & FAQ

Troubleshooting & FAQ

Live Feed shows no events

  • Confirm the Facebook Page/Group is public — private pages and groups cannot be read without login.
  • Double-check the Page username/ID for typos.
  • Check your Time Filter in the Filters tab — if it’s set to “Today” and there’s no event today, nothing will show. Try “All Upcoming / Current”.
  • Click Clear Cache on the feed in Facebook Events > Live Feed to force a fresh fetch.

Events are outdated / not refreshing

The Live Feed caches events for performance (see Cache, Auto-Refresh & Custom CSS). Lower the Cache Duration, enable Auto-Refresh, or manually click Clear Cache after adding a new Facebook event.

Classic method: “Authorize” button not showing

The Authorize button only appears after both App ID and App Secret are saved on the Settings page. Save those first — see Facebook Account Authorization.

Classic method: HTTPS warning

Facebook Login requires SSL. Enable HTTPS on your site (most hosts offer a free SSL certificate) before authorizing.

Do I need a Facebook Developer account for the Live Feed?

No. The Live Feed does not need a Facebook App, login, or access token of any kind — it only needs a public Page/Group/Event/iCal source.

Can I use Live Feed and the Classic method together?

Yes, both can run on the same site at the same time on different pages.

Was this article helpful to you? Yes No

How can we help?